FREQUENTLY ASKED QUESTIONS
Where is my order?
All orders are shipped out from our Richmond, BC warehouse within 10 business days.
You will receive a confirmation email once your order is placed, and additional emails once
your order is shipped and delivered.
We will reach out to you in the event your order is delayed.
What is the return policy?
Returns and exchanges are accepted within 30 days of the original purchase date.
Items must be unworn, unwashed, and in their original condition with all tags attached.
Sale items are final sale and cannot be returned or exchanged.
How do I cancel my order?
Requesting a cancellation is not guaranteed and is simply a request.
Depending on when your order was placed, cancellations may not be possible.
Please note, your order cannot be canceled if it has shipped.
Please contact us at info@byprint.ca within 24 business hours of placing the item(s) and we’ll get back to you within 72 business hours to make things right!
What do I do if I receive the wrong item(s)?
Sorry about that!
Please contact us at support@verazo.ca within 5 business days of receiving the item(s) and we’ll get back to you within 72 business hours to make things right! Please note merchandise will only be accepted in its original condition (new, unused, and unwashed) with tags attached in their original packaging.
Caring Instructions
For best results, please read the following instructions on how to properly wash your purchased clothing:
1) Flip shirt inside out
2) Wash on cool in a gentle cycle
3) Hang dry
We are not responsible for any products that are ruined via the washing and drying process.
How soon can I get a same-day print?
If you place your order Monday to Friday before 12pm, we’ll process it the same day. Orders after 12pm are ready within 24 hours.
Do you offer same-day prints on weekends?
Yes, but with limited stock. Please contact us in advance to confirm availability.
Can I order a large quantity for same-day delivery?
Our same-day service is best for low MOQ orders (1-20 units). For bulk orders, we typically need 7-10 business days. Contact us if you need faster processing, and we’ll work to accommodate your request.
Why might I need same-day printing?
Same-day prints are perfect for last-minute gifts, special events, and unexpected needs. Great for birthdays, holiday gatherings, school functions, concerts, sports events, and more.
What qualifies as a bulk order?
Typically, orders of 10 or more items qualify as bulk. We offer bulk pricing and additional options for larger quantities.
Do you offer discounts for larger bulk orders?
Yes, we offer tiered discounts based on the quantity ordered. Contact us for a quote tailored to your order size.
What if I need multiple designs within one bulk order?
We can accommodate multiple designs within a single order. Just let us know your specific needs, and we’ll work with you to make it happen.
How do I place a bulk order?
Simply contact us to discuss your project. Our team will guide you through the catalog, design process, and ordering options to create a solution that meets your needs.
Can I order prints for any holiday or occasion?
Yes! We can create custom designs for any holiday or special event, from Christmas and New Year to birthdays, family reunions, Halloween, and more.
How do I start a custom design for my holiday prints?
Contact us to discuss your vision. You can share your ideas with us, and our design team will help refine them to create a polished, high-quality result.
Can you help if I don’t have a design ready?
Absolutely! Our team is here to assist with design ideas and customization options. We’ll work with you to create a design that perfectly suits your holiday theme.
How do I place an order for holiday event prints?
Simply reach out to us through our contact page or give us a call. We’ll guide you through the ordering process and work with you to ensure you get exactly what you need.